Boutique Manager - Düsseldorf, Germany

Job description

Breitling stands apart with its watches unapologetically dedicated to authentic adventures, in the air, at sea or on land. We are currently looking for an experienced Boutique Manager to join our #Squad in a single brand store in Düsseldorf, Germany, which will be opened in December 2021. In this role you will act as a true leader and coach for the team of 5 professionals sales associates. You will be driving the business, all store’s operations, suppliers, and budget. You will ensure that the Breitling brand and retail standards are met while continuously focusing on a 1st class customer experience.

Main responsibilities:

Client and Business Development

  • Build a loyal clientele by leveraging all customer relationship tools (CRM tool: Sales Force)
  • Develop a solid client portfolio and prospects
  • Maximize the potential of our broad product assortment
  • Capitalize on our brand equity by making use of our attractive visual merchandising, instore events with local ambassadors and partnership activations
  • Execute smart boutique events in an inclusive atmosphere
  • Identify areas of improvement by understanding customer needs, and following market trends
  • Leverage on after sales service

Team Management

  • Establish a client-centric mindset to ensure the highest level of customer experience
  • Translate business goals into achievable team and individual targets
  • Assess and monitor the daily performance
  • Create a positive work environment and empower the team by coaching on individual needs
  • Ensure exceptional brand and product knowledge
  • Identify, recruit, and develop future talents
  • Manage the team image including uniforms and guidelines
  • You present a good balance between people management and sales skills

Job requirements

Your profile:

  • You have at least 3 years of experience in boutique management
  • You have proven experience in people management
  • You are well connected with luxury industry and/or watch industry
  • You are fluent in German and English
  • You are proficient with Microsoft Office (especially Excel and PowerPoint)
  • You can run and manage boutique’s budget

At Breitling, we are:

  • Guided by our entrepreneurial spirit
  • Doers and result-driven
  • Innovative thinker
  • Explorers and like to experiment
  • Ethical and have an inclusive way of collaboration
  • Able to manage and prioritize multiple projects and tasks simultaneously
  • Understand aesthetics