Breitling Customer Relations Advisor (French Speaker) – Full-time – Amsterdam, NL

Job description

Join the story of Breitling, a world-renowned Swiss luxury watch manufacturer that is leading innovation.

As an advisor to our clients, you will play a key role in building strong and lasting relationships with our customers and create stories that will become priceless memories.

The ideal candidate will have luxury retail sales and/or after-sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for the brand during every interaction. We are looking for a professional who realizes that luxury is not only a product but an experience and an emotion.


Responsibilities:

  • Handle inbound calls and live chats; greet customers in a timely, professional and engaging manner
  • Provide written responses to customers’ inquiries via e-mail
  • Identify customers’ needs, clarify information, take ownership of every scenario, and deliver first call resolution
  • Consistently seek new product knowledge; act as an expert on the brand and its products, including the attributes of each timepiece
  • Keep records of all conversations in our database in a comprehensible way
  • Meet personal and team qualitative & quantitative targets
  • Build sustainable relationships and engage customers by taking the extra mile

Job requirements

  • Native French with an excellent command of the English language
  • Fluency in German and/or Italian will be a strong asset
  • 2+ years in a contact center/customer service/retail/hospitality environment, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
  • Enthusiasm and passion for the luxury environment
  • Must display a high level of maturity, poise, sound business judgment, and change management to work with luxury and exceptionally demanding clients
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Quick learning ability to absorb extensive information on our brand’s history and products
  • Confidence and technical agility to learn and use multiple applications and systems
  • Adapt to new challenges quickly and with a positive, team-player attitude
  • Excellent verbal and written communication skills along with active listening


At Breitling, we are:

  • Entrepreneurially-minded
  • Doers and results-driven
  • Innovative thinkers
  • Explorers and experimenters
  • Ethical and inclusive
  • Inspired by heritage and craftsmanship