Breitling Customer Relations Advisor (German Speaker) – Full-time – Amsterdam, NL
Job description
Join the story of Breitling, a world-renowned Swiss luxury watch manufacturer that is leading innovation.
As an advisor to our clients, you will play a key role in building strong and lasting relationships with our customers and create stories that will become priceless memories.
The ideal candidate will have luxury retail sales and/or after-sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for the brand during every interaction. We are looking for a professional who realizes that luxury is not only a product but an experience and an emotion.
Responsibilities:
- Handle inbound calls and live chats; greet customers in a timely, professional and engaging manner
- Provide written responses to customers’ inquiries via e-mail
- Identify customers’ needs, clarify information, take ownership of every scenario, and deliver first call resolution
- Consistently seek new product knowledge; act as an expert on the brand and its products, including the attributes of each timepiece
- Keep records of all conversations in our database in a comprehensible way
- Meet personal and team qualitative & quantitative targets
- Build sustainable relationships and engage customers by taking the extra mile
Job requirements
- Native German plus an excellent command of English
- Fluency in French and/or Italian will be a strong asset
- 2+ years in a contact center/customer service/retail/hospitality environment, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
- Enthusiasm and passion for the luxury environment
- Must display a high level of maturity, poise, sound business judgment, and change management to work with luxury and exceptionally demanding clients
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Quick learning ability to absorb extensive information on our brand’s history and products
- Confidence and technical agility to learn and use multiple applications and systems
- Adapt to new challenges quickly and with a positive, team-player attitude
- Excellent verbal and written communication skills along with active listening
At Breitling, we are:
- Entrepreneurially-minded
- Doers and results-driven
- Innovative thinkers
- Explorers and experimenters
- Ethical and inclusive
- Inspired by heritage and craftsmanship