Join the story of Breitling, a world-renowned Swiss luxury watch manufacturer that is leading innovation.

As an advisor to our clients, you will play a key role in building strong and lasting relationships with our customers and create stories that will become priceless memories.

The ideal candidate will have luxury retail sales and/or after-sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for the brand during every interaction. We are looking for a professional who realizes that luxury is not only a product but an experience and an emotion.

Responsibilities:

• Handle inbound calls and live chats; greet customers in a timely, professional and engaging manner
• Provide written responses to customers’ inquiries via e-mail
• Identify customers’ needs, clarify information, take ownership of every scenario, and deliver first call resolution
• Consistently seek new product knowledge; act as an expert on the brand and its products, including the attributes of each timepiece
• Keep records of all conversations in our database in a comprehensible way
• Meet personal and team qualitative & quantitative targets
• Build sustainable relationships and engage customers by taking the extra mile

• Native German plus an excellent command of English 
• Fluency in French and/or Italian will be a strong asset
• 2+ years in a contact center/customer service/retail/hospitality environment, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
• Enthusiasm and passion for the luxury environment
• Must display a high level of maturity, poise, sound business judgment, and change management to work with luxury and exceptionally demanding clients
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Quick learning ability to absorb extensive information on our brand’s history and products
• Confidence and technical agility to learn and use multiple applications and systems
• Adapt to new challenges quickly and with a positive, team-player attitude
• Excellent verbal and written communication skills along with active listening

At Breitling, we are:

• Entrepreneurially-minded
• Doers and results-driven
• Innovative thinkers
• Explorers and experimenters
• Ethical and inclusive
• Inspired by heritage and craftsmanship