Casing Team Supervisor

Job description

As Supervisor:

  • To oversee and ensure all watch cases, bracelets and clasps are de-cased and re-cased at the right quality, lead time and cost, according to Breitling specification

As Caser:

  • To de-case and re-case all watch cases, bracelets and clasps, using correct tools and techniques, at the right quality, lead time and cost, according to Breitling specification

Key Duties

Supervisor Duties:

  • Oversight of work allocation by the team using current reporting formats
  • Be the main point of communication between your team and the rest of the After Sales Service Department
  • Provide a weekly update to the Workshop Manager of the team performance using current performance based reports
  • Provide weekly feedback to the team on their performance; based on quality, lead time and cost
  • Work closely with the Workshop Manager and all Technical Supervisors to ensure consistency of quality and processes and to promote a flexible workforce when required
  • Monitor and advise Workshop Manager of any training requirements for the team
  • Carry out any training as agreed with the Workshop Manager and according to the needs of the team
  • Carry out appraisals and associated 121 meetings, for each team member as and when required by the company
  • Adherence to all relevant Breitling policies and procedures
  • Promote the company values

Caser Duties:

  • De-case and re-case all Breitling cases, bracelets and clasps you have received training on, to Breitling standards of quality, lead time and cost.
  • Carry out other administrative and technical duties as required by the Workshop Manager

Principal Accountabilities

Supervisor Responsibilities:

  • Responsible for ensuring the team allocates themselves work according to business needs
  • Working with the Workshop Manager and the other Technical Supervisors, ensure the team members are placed in the right areas according the business needs i.e. flexible workforce
  • Ensure all members of the team are contributing to their unit’s productivity, whilst adhering to Breitling standards of quality, lead time and cost
  • Ensure all relevant paperwork is appropriately filled out before passing the work to the Workshop
  • Responsible for giving feedback to their teams on any situation as appropriate, both positive and in areas requiring improvement
  • Ensure the Technical Trainer and Workshop Manager are advised of any identified technical and administrative training needs, to support all the points above
  • Ensure de-casing and re-casing training is carried out and the Technical Trainer and Workshop Manager are updated on the teams new capabilities
  • Responsible for continuous improvement, efficiency and effectiveness of their team
  • Ensure you and your team adhere to appropriate HSE regulations
  • Ensure the team have the appropriate guidance and support to develop within their roles
  • Ensure your team understands and promotes the company values

Casing Responsibilities

  • Reading the job card to ensure the customers’ requirements are met
  • Ensure all de-casing and re-casing are carried out using techniques and tools according to Breitling standards
  • Ensuring that all spare parts used are allocated to the correct job
  • Ensure any additional required spare parts are ordered according to current policies and procedures
  • Ensure all relevant paperwork is appropriately filled out, attaching any required testing documentation, before passing the work to the Workshop
  • Ensure all new seals, pushers, crowns and glasses are fitted as instructed.
  • Ensuring water resistance of the case.

Production Requirement

Supervisor

  • Ensure the team meets the agreed weekly production levels according to the companies Standard Times of Operation

Diagnostics Watchmaker

  • Ensure you meet the agreed weekly production levels according to the companies Standard Times of Operation


Job requirements

Skills, Knowledge and Experience:-

As a Supervisor

  • Self-motivated and well organised, Essential
  • Attention to detail Essential
  • Understanding of customer expectations / requirements Essential
  • Able to manage targets and deadlines Essential
  • Excellent motivational and communication skills Essential
  • Able to work in a team environment Essential
  • Able to support and develop their team Essential
  • Pro-active problem solving Essential
  • Experience in assembling water resistant watch cases Essential
  • Basic computer skills Essential
  • Experience in training re-casing techniques Advantage
  • Knowledge of Breitling’s products, policies and procedures Advantage
  • Experience in leading a team Advantage

Also as a Caser

  • Good levels of concentration Essential
  • Good eye/hand coordination Essential
  • Proven track record working on quality watches Essential