Customer Relations Representative - Fixed Term Contract

Job description

The Customer Relations Representative (CRR) at Breitling Headquarters works globally to ensure a positive customer experience that supports retention and brand loyalty. The Customer Relations Team works closely with our internal and external customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Main responsibilities:

  • Embody the Breitling values towards our customers and provide an outstanding customer experience
  • Precisely identify the needs behind incoming requests and develop solutions
  • Coordinate appropriate actions across various departments to ensure a seamless customer journey across various channels (phone, e-mail, social media...)
  • Provide support to business partners in matters of customer care and the implementation of the global Service Policy
  • Master all processes, tools and operations linked to the client interactions, information collection and communication
  • Ensure the best possible data quality through compliant and meaningful use of the CRM system/data base

Job requirements

Your profile:

  • You have at least 2 years of experience in Customer Service or equivalent history of increasing customer satisfaction, adoption, and retention
  • You have fluent English skills (C2) and at good French and German (C1)
  • Having previous experience in the watch or luxury industry is an asset
  • Proficiency in CRM systems (such as Salesforce) is a strong asset
  • You are able to effectively communicate complex concepts that empower our customers
  • You have detail-oriented mindset, with ability to multi-task and manage deadlines at the same time
  • You have advanced analytical and IT skills

Breitling Personality Traits:

  • Entrepreneurial spirit
  • Doer and result-driven
  • Innovative thinker
  • Explorer and experimental
  • Ethical and inclusive way of collaboration