Responsibilities:

• Handle inbound calls and walk-in clients; greeting customers in a timely, professional and engaging manner
• Provide written responses to customers’ inquiries or service requests via e-mail
• Listen to and identify customers’ needs, clarify information and seek technical advice when necessary
• Consistently seek to acquire product knowledge; act as an expert of the brand and the service requirements of each timepiece
• Input detailed records into our database, following specific prerequisites of the internal CRM software
• Meet personal and team ‘objectives and key results’ in qualitative & quantitative targets
• Build sustainable relationships and engage customers by exceeding expectations
• General administrative duties for the departments day-to-day function
• Perform any other ad-hoc tasks assigned by the Customer Service Manager

To be successful, the applicant must demonstrate:

• Professionalism and pride in providing a high level of customer service
• Excellent communication skills with attention to detail
• Confidence to investigate, manage and resolve external customer queries with a problem-solving mindset
• Organisational skills, with the ability to multitask responsibilities
• Intermediate computer skills (word, excel etc.)
• Team player with a positive can-do attitude
• Ability to work independently and able to work effectively within the team environment