Customer Service executive

Job description


  • Handle inbound calls and walk-in clients; greeting customers in a timely, professional and engaging manner
  • Provide written responses to customers’ inquiries or service requests via e-mail
  • Listen to and identify customers’ needs, clarify information and seek technical advice when necessary
  • Consistently seek to acquire product knowledge; act as an expert of the brand and the service requirements of each timepiece
  • Input detailed records into our database, following specific prerequisites of the internal CRM software
  • Meet personal and team ‘objectives and key results’ in qualitative & quantitative targets
  • Build sustainable relationships and engage customers by exceeding expectations
  • General administrative duties for the departments day-to-day function
  • Perform any other ad-hoc tasks assigned by the Customer Service Manager

Job requirements

To be successful, the applicant must demonstrate:

  • Professionalism and pride in providing a high level of customer service
  • Excellent communication skills with attention to detail
  • Confidence to investigate, manage and resolve external customer queries with a problem-solving mindset
  • Organisational skills, with the ability to multitask responsibilities
  • Intermediate computer skills (word, excel etc.)
  • Team player with a positive can-do attitude
  • Ability to work independently and able to work effectively within the team environment