Position Summary: The Desktop Technology Administrator is a key member of the Company’s IT team responsible for the installation, configuration and monitoring of various Breitling systems. The Desktop Technology Administrator’s primary responsibilities include management of the Company’s applications and end-user hardware. They will troubleshoot and fix performance issues while ensuring the overall security and efficiency of the Breitling IT infrastructure in the USA and Canada. Reporting to the department’s IT Manager, the Desktop Technology Administrator will also create, review and maintain service level standards and ensure responses in a customer-centric manner within established SLA timeframes.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason in complex situations.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
The employee works at the Company’s headquarters office, generally during the normal operating hours of 8:00am to 5:00pm and may work outside of these hours as needed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to hold, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.