E-Commerce and Logistics Associate
Toronto, Ontario, CanadaLogistics
Breitling Canada (“Breitling” or the “Company”) designs and creates high-precision timepieces with an uncompromising commitment to design excellence. Since 1884, Breitling has established a global reputation, playing a pioneering role in the development of the wrist chronograph. Renowned for its spirit of innovation, Breitling has earned a place of privilege in aviation, science, sport, and technology. Breitling manufactures its own movements in-house, and the quality of every watch is confirmed by its status as a Contrôle Official Suisse des Chronomètres (COSC)-certified chronometer, made in Switzerland.
Position Summary: The E-Commerce and Logistics Associate will be responsible for delivering superior support to the company’s E-commerce Channel. Reporting to the Finance and Operations Manager, with a dotted line reporting to the E-commerce Manager, North America. The Associate will be the direct local contact for all E-commerce activities for Breitling Canada. In coordination with the Logistics Supervisor, the E-Commerce and Logistics Associate will also be responsible for excellence in shipping & receiving, inventory control, sales preparation, service procedures, boutique assistance, and marketing and visual project inquiries. The position has a high focus on efficient supply chain process and distribution of goods. This is a hands-on position for a highly motivated, resourceful self-starter who can operate in a fast-paced environment, prioritize, and handle multiple tasks while meeting tight deadlines.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Learn the Breitling brand and obtain a strong working knowledge of all products and services.
Manage inbound orders from our e-commerce platform.
Monitor and maintain inventory of sellable inventory daily.
Keep a finger on the pulse for topline sales trends.
Coordinate with US team for new product launches.
Work on projects and special assignments as required, working independently and/or in close collaboration with other internal departments as applicable.
Order Management & Fulfillment
Prepare, pack and ship e-Commerce orders including gift wrapping in an efficient manner and with great attention to detail.
Process customer returns within company specified SLA’s (Service Level Agreement)
Identify glitches in fulfillment process, elevate to e-Commerce Manager where necessary and troubleshoot to resolution.
Monitor inventory of e-comm packaging materials and arrange for replenishment when necessary.
Shipping and Receiving Responsibilities
Manage activities throughout the order fulfillment and transportation cycle to ensure established deadlines are met.
Reviews all orders for accuracy prior to packaging. Package products, parts, and advertising collateral safely and securely.
Process packages according to customer specifications, while maintaining compliance with internal procedures and protocols.
Process online request shipments from links such as SAV, Advertising Reading Material and Customer Appreciation.
Track, monitor, report, register and communicate all transport status and movement with the Company’s broker.
Set up delivery appointments with warehouse and dispatch trucks for deliveries/pick-ups from the offsite location and within HQ.
Communicate all damage incidences to vendors/buyers and initiate/manage the claim process.
Order and track packaging material inventory.
Maintain accurate shipping and receiving records.
Vault and Inventory Responsibilities
Input invoiced shipments from Breitling Switzerland and communicate with Switzerland regarding merchandise and paperwork errors.
Follow orders created from Sales, Boutique and Service Departments. Manage transfers of inventory items for departments in a timely fashion to ensure a continuous and steady workflow.
Create memo transfers for products on loan.
Prepare all repaired boutique and point of sale stock to be returned for credit.
Perform weekly cycle / interim / annual inventory counts. Research variances produced from inventory.
Produce registration/warranties for all orders and activate E-warranty cards when directed.
Maintain stock of all warranty books, manuals, and package essentials.
Organize and maintain all Certificates of Attestation and diamond/limited certificates.
Communicate clearly, concisely, and effectively with all departments across the organization to ensure best level of service.
Support all external employees and clients with shipping and inventory related inquiries. Collaborate with BUSA Creative and Marketing teams and fulfill all team requests, including special production promotion programs.
Maintain the cleanliness of the workroom area.
Propose and implement improvements to standard operating procedures in order to gain operational efficiencies.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason in complex situations.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- High school diploma required; bachelor’s degree preferred.
- 1-2 years’ professional experience, preferably in e-Commerce, fulfillment and/or logistics in the Consumer Package Goods (CPG) and/or fine jewelry industry.
Language Ability: Strong interpersonal and communication skills (oral and written), with the ability to build and maintain productive relationships. Ability to communicate across all levels of the organization and with external vendors/partners to motivate and ensure set productivity targets are met. Customer-focused attitude with a high level of professionalism.
Reasoning Ability: Excellent organization skills with thoroughness and meticulous attention to detail.
Must be able to multitask and work in a fast-paced environment under pressure.
Excellent computer skills, including fluency in Microsoft Office applications, particularly Outlook, Word, Excel, and PDF.
Knowledge of a e-Commerce sales, Salesforce or other e-Commerce platform preferred.
Experience with Internet Search Engines and various Logistics platforms including UPS, FedEx, Canada Post EST and SendSuite Live.
Experience working with prior ERP system; experience with SAP a plus.
Must be able to work independently with minimal supervision.
Must have flexible working hours and be able to work overtime, if needed.
While performing the duties of this job, the employee is regularly required to sit; use hands to hold, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 20-30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Breitling is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally-recognized protected basis prohibited by applicable law.