eCommerce Client Experience Specialist

Job description

Breitling stands apart with its watches unapologetically dedicated to authentic adventures, in the air, at sea or on land. We are currently looking for E-commerce Operations Coordinator for our office in Amsterdam who will be responsible for all processes and operations in e-commerce department, covering over 30 markets to contribute actively to our future. This is an exciting opportunity to further propel Breitling e-commerce to the next level, working closely with various departments across the value chain, such as our contact center, external agencies and our global headquarters. You will need a “roll-up your sleeves” attitude to make things happen. The main goals of this position are to learn and become the go-to person with a clear end-to-end understanding of daily order fulfillment processes and propose optimizations when needed. Together with our customer service team, you will elevate our customer experience by improving the operational processes.

Main responsibilities:

  • Overseeing all the clients request and ensuring timely follow-up with our customer service center
  • Providing the best client experience for our e-boutique
  • In charge of client personalization projects for e-commerce
  • Allocating stock across multiple markets according to e-commerce orders
  • Ensuring timely allocation of goods to complete all the e-commerce orders and follow-up on exceptional orders
  • You will have an affinity with different order fulfillment tools and ability to resolve operational or process-oriented issues
  • Oversee all of our requests from our customer service team and ensure timely follow-up from beginning to end of the order life cycle
  • Keeping close contact with our carriers to ensure the best logistics experience for our customers

Job requirements

Your profile:

  • You have at least 1 year of experience in a similar position, ideally in international environment
  • Knowledge of SAP, excel and great project management skills are a must
  • You master English on advanced level, speaking French or German is an asset
  • You are:
    • dynamic, flexible, reliable, accurate, proactive, and versatile, stress-resistant and solution-oriented
    • creative and energetic team player who has a passion for luxury watches
    • a strong, empathetic, collaborative, and inspiring colleague
    • experienced in retail sales or customer service in the luxury / high-end goods domain, or in customer service center / e-commerce related activities
    • excellent in organizational skills to juggle many tasks without losing sight of the highest priority items.
    • able to stay focused under operational pressure
  • You have bachelor or other university degree in Business or similar field
  • Special or additional education is a plus

At Breitling, we are:

  • Guided by our entrepreneurial spirit
  • Doers and result-driven
  • Innovative thinker
  • Explorers and like to experiment
  • Ethical and have an inclusive way of collaboration
  • Able to manage and prioritize multiple projects and tasks simultaneously
  • Understand aesthetics