Retail Manager

Job description

Breitling stands apart with its watches unapologetically dedicated to authentic adventures, in the air, at sea or on land. We are currently looking for a Retail Manager to join our #Squad. In this role you will manage our retail network in Austria and Eastern Europe. You will drive our business strategy to maximize the retail profitability by pushing sales while controlling expenditures. You will build motivated, engaged and high - performing teams. You will professionalize the customer journey and retail operations.


Main responsibilities:

Retail Network Performance

  • Define, implement, report and manage key performance indicators (KPIs)
  • Manage and coach boutique managers to ensure that sales targets are achieved
  • Support the development and maintenance of a strong client base
  • Develop brand awareness in each boutique location through local networking and market activity
  • Generate ideas about future retail activities to ensure a cutting-edge strategy

Cross-functional collaboration

  • Work in partnership with key account manager to support partner boutique growth & development
  • Expand relationship with Marketing to improve awareness, drive traffic and maximize sell-out
  • Share business priorities and targets in a timely manner with store managers and their teams
  • Set-up of professional Customer Relationship Management (CRM) across the network

Operations

  • Secure the compliance of the retail network with all company policies and procedures relating to security, health, and safety
  • Manage the day to day retail operation
  • Maintain and constantly monitor stocks to achieve monthly sales targets
  • Ensure best possible management of store upkeep and maintenance

Training and Coaching

  • Enable all sales staff to deliver and exceptional customer service
  • Lead strong sales management culture; manage development
  • Encourage retail teams to deepen their knowledge on customer interaction trends

Job requirements

Your profile:

  • You have at least 3 years of experience in retail area and luxury sector
  • You have knowledge of Austria and the markets in Eastern Europe and CIS
  • You have proven experience in people management
  • Familiarity in watch industry is a great plus
  • You are fluent in German and English
  • You are familiar with CRMs (ideally salesforce)
  • You are proficient with Microsoft Office (especially Excel and Powerpoint)
  • You have proven experience in development of a retail network
  • You are comfortable with regular travels and occasional weekend or evening shifts
  • You possess influencing and negotiation skills
  • You have an analytical approach and great organizational competencies
  • You are an innovative leader with visionary business sense and style

At Breitling, we value:

  • Entrepreneurial spirit
  • Doer and result-driven
  • Innovative thinker
  • Explorer and experimental mindset
  • Ethical and inclusive way of collaboration
  • Understanding aesthetics