Senior Business Analyst - Digital retail

Job description

Breitling stands apart from other watch brands with its focus on casual, sustainable and inclusive luxury. We are looking for a Senior Business Analyst (Digital retail) to join our #Squad.


Your main responsibilities:

  • Build ( 70 %)
    • Be a single point of contact to collect the business requirements from various stakeholders
    • Convert the detailed business requirements into user stories
    • Identify the changes that are required in various tech platforms such as the Clientelling app, retail POS and CRM, ERP
    • Work with the product owner(s) to define the priorities and assign them to sprints
    • Work with the development team to deliver them within the sprint, be accountable for integration testing & regression testing & UAT testing
    • Work with solution architects to define the solution, document the same
    • Run daily stand-ups, sprint planning, and sprint retrospective with relevant stakeholders
    • Prepare release notes
    • Prepare various training documents & support the business teams on the user training
  • Run and Operate (30%)
    • Be the single point of contact for any RUN issues, and work with the various support team to provide the resolution
    • Make sure that the issues are fixed, and users are informed
    • Regular catch-up with business stakeholders to identify the key support issues & provide solutions for the same under the guidance of the product owner

Job requirements

Your profile:

  • You have at least 5 years of experience in a similar role
  • You completed a BSc or MSc degree in IT or similar
  • Proven working experience in digital retail, CRM, POS, clientelling, and omnichannel, mainly from the luxury retail industry background
  • Proven experience in clientelling mobile app, retail POS, and salesforce sales cloud, marketing cloud
  • Proficiency in Agile framework and ability to use the tools such as JIRA, confluence, slack, trello etc
  • Exposure to international and complex projects ideally in the retail, FMCG, luxury, or fashion industry
  • Good work ethic and ability to lead multiple initiatives and meet deadlines and timelines
  • Proactive with analytical skills with high attention to detail and ownership
  • Excellent time and resource management skills; can manage multiple projects simultaneously without difficulty in various geographic locations if necessary
  • Enjoys high pace, demanding, performance-driven environment
  • Collaborative nature and easy-going personality

At Breitling, we are:

  • Entrepreneurially-minded
  • Doers and results-driven
  • Innovative thinkers
  • Explorers and experimenters
  • Ethical and inclusive
  • Inspired by heritage and craftsmanship