Training Specialist

Job description

The Training Specialist will focus on training initiatives for external and internal personnel. The position will provide training support to Breitling accounts on core company programs, to support the expansion of the network and achievement of sales targets as well as elevate the customer experience. Above all, the Training Specialist will motivate, teach and inspire the sales team.

Essential Duties and Job Responsibilities (include but are not limited to)

  • Executes the Breitling strategic training plan for accounts within specified territory to drive overall service and productivity
  • Establish effective partnerships and communication to ensure training programs and processes are delivered
  • Implement and deliver proprietary and client-specific training programs including, but not limited to, new product launches, product knowledge, sales techniques and training modules for existing programs
  • Focus on delivering high impact training that maximizes learner participation, comprehension and application of material
  • Spend time in stores
  • Utilize all available resources to identify and define present/future training needs including, but not limited to, Mystery Shops, business trends, feedback, Breitling Representatives, Breitling Boutique Managers, BUSA President, Director of Training and development, etc.
  • Collect data and feedback on impact of programs and communicate recommendations on appropriate instructional methods, performance objectives and known delivery constraints to Director Training and Development
  • Organize, collect and report training data: attendance, tracking results, social reporting, processing and tracking of all training related expenses
  • Develops, implement and monitor follow-up programs to measure training effectiveness on departmental KPI’s
  • Support, maintain and ensure adherence to departmental standards and training team values
  • Coordinate and order all necessary supplies related to training within the guideline
  • Participate in special projects as needed

Job requirements

Skills, Knowledge and Personal Attributes Required:

  • Ability to travel up to 80% of the time
  • 2+ years related experience
  • Strong knowledge and understanding of retail is essential and luxury watch industry preferred
  • Excellent communication skills; both written and oral
  • Strong coaching, motivational and influencing abilities
  • Exceptional interpersonal and organizational skills
  • High degree of integrity and confidentiality. Able to effectively operate in a culturally diverse environment and across a variety of positions with astuteness and sensitivity
  • Self-directed in planning own work. Must be comfortable working through ambiguity and in a fast-paced, dynamic environment
  • Able to work under stringent deadlines. Ability to work autonomously and with flexibility
  • Strong analytical and problem solving skills
  • Demonstrate business acumen in understanding the product and retail business
  • Bachelor degree or a master degree in Education or Human resources preferred
  • Knowledge of adult learning principles and methods for training preferred
  • Proficiency in MS Microsoft computer applications (Excel, Word, PowerPoint) and email skills
  • Foreign language a plus

Breitling USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally-recognized protected basis prohibited by applicable law.