Web Master “Médiamaticien(ne)” (100%)

Job description

The SAV #Squad at Breitling Headquarters works globally to ensure a positive customer experience that supports retention and brand loyalty. The International Support Systems Administrator works directly at the intersection between IT, SAV, and core business functions. If you have analytical skills and possess a great attitude and aptitude for learning, you communicate clearly and effectively, with a focusing on listening to understand. You relish the opportunity to engage with staff across various channels to ensure maximum quality and you have a wide vision and understanding how to combine elements of IT, Marketing, SAV and Sales.

Main responsibilities:

  • Develop a strong understanding of the Breitling Strategy, our technical and business operations,
  • Define the business needs of the After-Sales department: impact analysis (change management and enhancements) of the underlying web tools, platforms & “Breitling.com/service” content,
  • Understand, analyze and synthesize the needs of management and users, and ensure the implementation of a continuous improvement plan,
  • Coordinate the implementation of the change within Breitling Network,
  • Provide 1st level support, and coordinate the testing, correction, control and validation phases,
  • Ensure the quality of data received from the markets and compliance with Breitling standards,
  • Propose specific actions to improve the quality of data received,
  • Write official communications related to after sales activities,
  • Define the needs and develop/implement the evolutions of the decision-making system for monitoring and reporting Breitling's After-Sales activities at the global level, in close collaboration with the IT/Digital teams,
  • Design and improve user guides for After-Sales Web tools and platforms,
  • Assist in the definition of user procedures and develop user guides,
  • Master data management (including access and attributes control),
  • Coordinate updates and new launches,
  • Participate and publish new communications,
  • Collaborate to the development of web environment linked to after sales activities,

Job requirements

  • CFC of “Mediamaticien” or equivalent qualification,
  • Minimum 3 years’ experience in a similar position,
  • Basic knowledge of SQL language for simple queries, Visual Basic would be an asset,
  • Experience in data visualization and analysis with QlikView and PowerBI,
  • Fluency in written and spoken French and English,
  • Interest in watchmaking technology (experience in the watchmaking industry not required),
  • Excellent knowledge of MS Office and Confluence, JIRA

At Breitling, we are:

  • Entrepreneurial spirit,
  • Doer and result-driven,
  • Innovative thinker,
  • Explorer and experimental,
  • Ethical and inclusive way of collaboration,
  • Understanding aesthetics.