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Workshop Manager - Wilton, CT

Wilton, Connecticut, United States$90 - $120 per yearAfter-Sales Services

Job description

Breitling U.S.A., Inc. (“Breitling” or the “Company”) designs and creates high-precision timepieces with an uncompromising commitment to design excellence. Since 1884, Breitling has established a global reputation, playing a pioneering role in the development of the wrist chronograph. Renowned for its spirit of innovation, Breitling has earned a place of privilege in aviation, science, sport, and technology. Breitling manufactures its own movements in-house, and the quality of every watch is confirmed by its status as a Contrôle Officiel Suisse des Chronomètres (COSC)-certified chronometer, made in Switzerland. 

Position Summary:

The Workshop Manager is responsible for the operations of Breitling's service workshop and the management and development of our watchmakers. Responsibilities include overseeing the diagnosis, maintenance, and repairs for company watches according to Breitling's defined targets, standards, policies, and procedures.  The Workshop Manager ensure a positive experience that supports retention and brand loyalty. This position is responsible for driving the SAV business across workshop functions while maintaining a strong connection with the spare parts and customer service functions.

Essential Duties and Responsibilities:

  • Provide organizational oversight of the Wilton, Connecticut Workshop.
  • Inspire and motivate employees to perform their best and be able to identify opportunities and potential areas of improvement.
  • Guarantee the service lead time and quality of repairs over time.
  • Manage capacity (technical/non-technical resources) at each stage of the repair process, supported by a clear and shared decision-making process.
  • Master the management of physical, system/ERP flows, and reports in order to identify any drift.
  • Understand and anticipate the seasonality of the repair activity on different time scales based on repair and sales history.
  •  Develop skills and versatility of the technical resources available through appropriate training.
  •  Master the various mechanisms of the repair process (flow, work in progress, batches and transfer frequencies, priority management, date management, sequence of operations, standardization, etc).
  •  Ensure strict compliance with the application of the mechanisms (compliance with procedures, quality monitoring and technical guidelines according to defined standards).
  •  Ensure the maintenance of the workshop organization, as well as the facilities, equipment and tooling.
  • Ensure daily monitoring of repair activity and performance (service rate, productivity and quality of repairs).
  • Ensure overall compliance to the Breitling standards, service policies, procedures, and guidelines including mandatory health & safety standards.

Job requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities, required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • At least 2-3 years experience as a function leader in an After Sales Service workshop.
  • At least 5-7 years experience working as watchmaker.
  • Experience with recruitment.

Language Ability:

  • Excellent interpersonal and communication skills, both verbal and written.
  • Customer-focused attitude with high level of professionalism and ability to communicate across diverse groups of employees and departments.

Math Ability:

  • Proficient mathematical skills.

Reasoning Ability:

  • Ability to work independently and within a team - accountable for your own actions and able to act with both urgency and integrity towards both, personal and shared work goals.
  • Desire and drive to always be learning.
  • Excellent attention to detail, with ability to multi-task and manage deadlines at the same time.

Software Skills:

  • SAP experience is required.
  • Excellent computer software skills, requiring a high-level proficiency with Microsoft applications, including Word, Excel, PowerPoint, and Outlook.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; use hands to hold, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 20-30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Breitling USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally-recognized protected basis prohibited by applicable law.


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