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Workshop Supervisor

On-site
  • Singapore, Central Singapore, Singapore
After-Sales Services

Job description

  • Accountable for the daily workshop activity and repair flow of the After Sales department.
  • Provide expert diagnostic analysis, with detailed technical instruction to aid client communications and streamline the repair process.
  • Master the various mechanisms of the repair flow; including repair process, work in progress, batch and transfer frequency, priority management, date management, sequence of operations etc.
  • Work alongside the technical team to repair Breitling watches, to achieve company productivity and global KPI targets.
  • Monitor daily activity and the technical production, drive performance and encourage team motivation.
  • Ensure quality standards following company methods, procedures and technical criteria.
  • Oversee the company’s ERP software is used correctly for workshop tasks and monitor data integrity is maintained.
  • Align the local repair activity with Breitling’s global After Sales Service policies and guidelines.
  • Participate in all activities relating to the successful operation of the workshop.
  • Maintain a clean and safe workspace; abide by government health and safety policies and procedures.

Job requirements

  • Diploma in Watchmaking (WOSTEP or similar)
  • Minimum 3 years of industry experience in a similar role.

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